LET'S TALK

If you have any questions or would like to book an appointment...

FOLLOW US

Keep up to date by following along on social media.

  • Facebook - White Circle
  • Instagram - White Circle

CONTACT DETAILS

01752 364717

162 Victoria Road, St. Budeaux, Plymouth, Devon PL5 1QY.

(Get directions)

LOCATION

NAVIGATION

© 2019 Plymouth Dental Centre of Excellence

PATIENT COMPLAINTS

Patient Complaints Policy & Procedures

At Plymouth Dental Centre of Excellence, we want to ensure that all our patients are pleased with their experience of our service.  We take complaints very seriously indeed. If a patient makes a complaint, we will deal with the matter courteously and promptly so that it is resolved as quickly as possible.  Our procedure is based on these objectives.

Plymouth Dental Centre of Excellence has an effective complaints system in place to ensure that identifying, receiving, recording, handling and response to any comments, observations or complaints occurs within a strict timetable which is clearly documented. The complaints system is clearly displayed and all patients and visitors are confident that they will be listened and responded to without fear of discrimination.

Any complainant can be assured that they will be treated in a manner respecting their human rights and diversity; in a sensitive manner and that the complaint can be made by a variety of methods either verbally, by sign language or in writing.

 

Where they lack confidence or require help they will be supported by helpful staff members. Their complaint will be fully documented and fairly dealt with and following investigation, lessons learned can lead to changes being made to avoid future complaints.

 

These clear complaint procedures are monitored and reviewed and the named contact who is accountable for doing this is Ben Bishop

 

This Policy was implemented on: 10/05/2019.

This policy and relevant procedures will be reviewed annually and are due for review on: 10/05/2020 or prior to this date in accordance with new guidance or legislative changes.